Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.
Unwanted Cakes
Please return goods unused and in original packaging in perfect condition for resale within [3] days of receipt. We recommend obtaining proof of purchase. A full refund will be made on receipt of the returned goods.
Exchanging Cakes
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Changing or Cancelling an order
Cancelling your order. You have the right to cancel your order within 3 working days from the date you received your order. To cancel your order please contact us in writing within 3 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds [the same day we receive the goods back/within [5] days of receipt of the goods] and it can take up to [3] working days for the refund to show on you card.